Making Site Access Safer and Simpler with Digital Inductions

In February 2025, LondonEnergy launched an online site-user induction portal, enabling customers to induct drivers before arrival.

The induction comprises a 15‑minute safety video and a short quiz (100% pass required). On completion, drivers receive a unique code, which is validated on entry to site.

This approach reduces on-site administration, improves auditability and access control, and supports GDPR-compliant identification during incident investigations.

The rollout was agreed with all seven Boroughs through NLWA workshops and a phased implementation. More than 3,100 inductions have been completed, with positive stakeholder feedback and no reported operational issues.

Q – Please provide an overview of the new induction system / process (is this for third-party drivers only, or does it include LEL drivers too?)

LondonEnergy introduced an online induction for external site users (e.g., Borough and contractor drivers) to enable completion before arrival. Drivers watch a 15‑minute safety video and complete a short quiz (100% pass required); on completion, they receive a unique code that is validated at entry.

Q – Why was the system reviewed / changed?

High footfall across seven Local Authority contracts and third-party contractors made completing localised inductions resource intensive. The portal shifts responsibility to customers to complete induction in advance and enables automated validation through the weighbridge process ensuring that all persons working on LondonEnergy sites have been inducted and are familiarised with our safe systems of work, particularly with regard to PPE and plant/vehicle safety.

Q – What safety and operational benefits will it deliver?

Key benefits include:

1. Weighbridge integration: the induction requires a valid induction code before weighing starts, ensuring only inducted users access operational areas.
2. Pre-arrival completion: automated confirmations reduce on-site administration and improve record retention and audit visibility.
3. Induction codes support faster, GDPR-compliant identification in incident investigations and allow access restrictions pending retraining where required.

Q – Did we draw on best practice or other industry practices when developing the new programme?

The programme supports our duty of care under the Health and Safety at Work Act by ensuring suitable instruction for all site users. We consulted customers and suppliers ahead of implementation and developed a bespoke approach aligned to LondonEnergy’s operational needs.

Q – What were the key challenges associated with implementing the new system and how were they overcome?

The main challenge was securing unanimous support across all seven Boroughs. We addressed this through a series of structured consultations and a phased rollout. I am pleased to report the induction system was delivered within a modest budget with no impact operations.

Q – How has LEL collaborated with the boroughs on this in terms of developing and communicating the new process?

Working in collaboration with the NLWA, we ran workshops to develop the approach, communicate changes and capture Borough feedback, which was incorporated into the final process.

Q – Have we had any positive feedback (or data) we can reference to demonstrate success?

Feedback from Boroughs and contractors has been positive, and a key recycling partner is considering adoption of LondonEnergy’s induction process within its own organisation.