Our policies and procedures
LondonEnergy has published a number of policies as follows (click on the link to view the policy):
Policies and procedures for delivering our services
• Further information can be found in the Commitment and Focus page
A Records Management policy is currently being prepared for future publication
Charging regimes and policies – LondonEnergy only makes charges for information in line with the guidance issued by the Information Commissioner.
Anti Slavery Policy
LondonEnergy recognises that it has a responsibility to take a robust approach to slavery and human trafficking.
The Company is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensure that its supply chains are free from slavery and human trafficking.
To read our Anti Slavery Policy click here.
LondonEnergy is reliant upon its employees to ensure that best practice is being applied at all times and that they are acting in accordance with the law. All employees have a duty of care to themselves, their colleagues, our customers and the general public. In order to prevent or address wrongdoing all employees have a responsibility to raise issues of concern.
Employees can call the Whistleblower hotline provided by Safecall on 0800 915 1517 or send a written report online at www.safecall.co.uk/report.
To read our Whistleblowing Policy click here